为更好地服务广大师生，提供更加高效、便捷的需求反馈与解决途径。无论您遇到各类设施报修、生活服务配套咨询还是其他紧急需求，均可通过以下方式与我们联系。
一、24小时校园物业服务热线
电话：0769-21183199
服务范围：受理校内各类紧急报修、突发事件响应、咨询服务。
二、物业微服务平台（线上渠道）
平台名称：“CityUHK DG 物业微服务”微信公众号
平台功能：受理校内零星报修（如水、电、空调、电梯、给排水、IT网络等）、意见建议（安全、环境、接待等）、宿舍电费充值、及投诉处理。
三、24小时服务驿站
驿站名称：物业服务驿站
地点：学生宿舍二座（12A）一层西侧大厅（工商银行最左边的玻璃门房）
服务内容：提供面对面综合咨询服务、电话咨询、失物招领、物资借用（台球、篮球及乒乓球等运动器材，桌游、小推车、医药箱（如碘伏、棉签、消毒酒精、藿香正气水、纱布及云南白药等）等便民服务。
四、运维处邮箱
邮箱地址：operation@cityu-dg.edu.cn
服务范围：师生可通过邮件对校园运营方面咨询、建议、投诉。
Regarding Feedback Channels for Campus Teachers and Students' Service Suggestion
To better serve teachers and students and provide more efficient and convenient channels for demand feedback and problem-solving. Whether you encounter various facility maintenance, living service supporting consultation, or other urgent needs, you can contact us through the following methods.
1. 24-Hour Campus Property Service Hotline
Tel: 0769-21183199
Service Scope: Handling all kinds of emergency maintenance, emergency response, and consulting services on campus.
2. Property Micro-Service Platform (Online Channel)
Platform Name: "CityUHK DG Property Micro-Service" WeChat Official Account
Platform Functions: Handling maintenance (such as water, electricity, air conditioning, elevators, water supply and drainage, IT networks, etc.), opinions and suggestions (safety, environment, reception, etc.), dormitory electricity bill recharge, and complaint handling.
3. 24-Hour Service Station
Station Name: Property Service Station
Location: West Hall on the First Floor of Student Dormitory Building 2 (12A) (the glass door room on the far left of ICBC)
Service Contents: Providing face-to-face comprehensive consulting services, telephone consultation, lost and found, material borrowing (sports equipment such as billiards, basketballs, and table tennis, board games, trolleys, first-aid kits (such as iodophor, cotton swabs, disinfectant alcohol, Huoxiang Zhengqi Water, gauze, and Yunnan Baiyao, etc.) and other convenient services.
4. Operation Department Email
Email Address: operation@cityu-dg.edu.cn
Service Scope: Teachers and students can consult, make suggestions, and file complaints regarding campus operations via email.
